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Home / Customer Care / Returns
Returns & Exchanges
We want every Homebits piece in your home to bring genuine peace and happiness. If an item doesn't feel completely right in your living space, we offer effortless 30-day returns.
01
Initiate Request
Email support@motilauabecomm.com with your order number within 30 days of receipt.
02
Pack Safe
Place items in their original protective packaging and attach the provided return label.
03
Swift Refund
Once inspected at our facility, refunds are released within 48–72 hours back to your card.
Return Eligibility
To qualify for a full refund, items must be in their original, unused condition, free of scent, pet hair, or alterations, and packed with original product tags and protective materials.
Damaged or Defective Items
In the rare event that an artisan ceramic or delicate glassware item arrives cracked or defective, please contact us within 48 hours of delivery with photo documentation. We will immediately dispatch a free replacement or issue a 100% immediate refund.
Physical Return Address
UAB Motila (Homebits Returns)
Str. Vanatori, Nr. 5-11, Etaj Demisol, Camera Nr. 1, Birou 3, Ap. 2
Sector 5, Bucuresti, 050085
Romania